FAQ

How can we help?

15 questions, three groups. If your answer isn't here, just email us.

Getting started

No. Crypto-to-crypto swaps require zero registration. Just choose your pair, paste your destination address, send your deposit, and receive your funds.

Using the swap

Most exchanges settle in 5–15 minutes. Bitcoin deposits take longer (~30 minutes for confirmations) than Solana or other fast chains.

Safety

Because Atex Hub is non-custodial, there is nothing on our end to insure. Your funds are in your wallet until the moment they are routed by our partner.